Thank you For Purchasing A KaraokeXpress.com^® product (NOT including Custom DISCs). If you have received a defective product or it has become damaged, please follow the instructions listed below.

OPENED PRODUCTS - Due to licensing restrictions, we will not exchange or refund the purchase price on OPENED products purchased from KaraokeXpress.com unless the product is damaged or defective.

SHIPPING DAMAGE - If your shipment from KaraokeXpress.com was damaged in transit, please contact our Customer Service Center at: 1 (877) 450-5996 within 48 hours of receipt.

DEFECTIVE PRODUCT - A defective product is defined as a product that does not work the first time it is used, and it is thought to have a manufacturing defect. All defective items must be returned to KaraokeXpress.com for inspection. Contact a Customer Service Representative with the details on the defect. Be specific as to which track/song is defective and the nature of the problem. The Customer Service Representative will issue a Return Authorization Number for the defective disc. Please reference this number on the outside of the package. Simply send a copy of your receipt and the defective disc to us at the address below. If the product is determined to be defective, a replacement product will be shipped by Ground service free of charge.

DAMAGED DISCs AFTER USE - Some manufacturers will replace damaged discs for reasons other than shipping damage. A manufacturer’s damaged disc is any disc that has been subjected to accidental damage. Contact KaraokeXpress.com to find out if the manufacturer of your damaged disc will replace it and what it will cost to replace it. The damaged disc must be returned to KaraokeXpress.com with $7.95 (U.S. Dollars) shipping and handling fee per disc anywhere in the 48 contiguous United States. Customers in Alaska, Hawaii and other countries need to call a KaraokeXpress.com Customer Sales Representative for the shipping and handling fee. Replacements can only be given for original active DISCs. Discontinued DISCs cannot be replaced. Call KaraokeXpress.com for a returned authorization and than simply send your damaged disc along with your payment to us at the address below or call us at 1 (877) 450-5996 . Prices are valid at time of printing and are subject to change without notice.

KaraokeXpress.com
ATTN: Customer Service
120 N. Pacaific St. Suite K2r
San Marcos, CA
92069

SHIPPING CHARGES ARE NONREFUNDABLE.